The tech professional shared that he has learnt a lot from last year. Working from home became way more productive, as technology has evolved and is enabling remote work. He also talked about the teams being more than cooperative to go the extra mile for their work, representing the determination of the company to keep up with the crisis.
Another key learning shared by Kishanchand is understanding the deliverables and business expectations is really important as it directly impacts the speed of the project execution. As Covid took the centrestage, digital platforms emerged as a favourite for customers. So the company focused on increasing the available online channels to their audience.
This also resulted in CX becoming more crucial than previous years. To tackle this challenge, technology teams took the initiative to enable opportunities for the company. The focus was on delivering workable architecture and scalable platforms that would eventually integrate into other enterprise platforms, when the markets get better.
“Video and audio conferencing have positively changed the way we participate in meetings. There is more stress on adhering to processes and communication”
Implementing changes successfully
Talking about the internal change management, Kishanchand believes that it was not a challenge. Instead he said it was a revelation to the IT teams. “The collaboration with business, vendor partners and within IT has improved. Video and audio conferencing have positively changed the way we participate in meetings. There is more stress on adhering to processes and communication.”
He also believes that the focus on their deliverables has become sharper now. Everyone is mindful and respectful of others’ time and situation working from home without losing focus on business priorities. While this was something introduced last year only, the team has mastered remote working and have been keeping up with the changes successfully.
Aligning the vision
According to the IT Head, upgrading to a newer technology should always be done keeping long term goals in mind. It is crucial that this transition evolves with time and merges with the increasing consumer expectations in the near future.
He also said that companies should invest in modern day technology only if it is going to uplift consumer experience or increase sales. If it is not going to impact any of these verticals, it better to not touch an already successful machine.